Here are some answers to the more frequent questions we hear.
what type of batteries does the clock take?
1 AA battery, it should last over a year.
What hanging hardware come with the clock?
Our clocks comes with metal saw-tooth hanging bracket on the back side.
How long does it take to make a clock?
It takes us on average eight working days to make a clock. There is several dry times that can't be rushed.
How do I order a personalized clock?
When ordering you will see an option to select in order to personalize your clock. You can choose from our placement options and put what you want in the note to seller box or comment box when ordering. After 8 to 10 days you will receive an image of your clock with the stencil attached to it for your approval. Please respond to this email as soon as you can so we can finish and ship your order.
Can I track my order?
Yes, once your order has shipped you will receive an email with a tracking code. We normally ship USPS.
What Sizes are the clocks?
Our clocks are available in the following sizes: 18", 24", 30", 36", & 42". All are available in round or square with the exception of the 42" (round only).
How hard is it to hang?
Not hard at all. The clock comes with a hanger on it but you will need to provide the nail or screw to hang it on. The clocks are rather light for their size. A decent size nail or screw should do the job. If not hung on a stud or other study service you may consider using a wall anchor kit available at your local hardware store. Personally I just use a nail but you will have to decide what is best for you.
How is the clock held together?
The clock is held together with wooden brackets that typically run perpendicular to the face boards. These bracket are pre-drilled and screwed together for a long lasting worry free clock. The larger 36" & 42" clocks come in three sections and instructions on how to assemble them. It only takes a few minutes to assemble and hang.
Is there a WARRANTY?
Yes there is a one year warranty on the craftsmanship of the clock and the motor from the date of delivery.
Can I return the clock if I don't like it?
Yes you can, as long as the clock was not personalized with in 20 days of the delivery date. Please return policy for more details.
WHere is my order?
As stated it takes us up to two weeks to fully process an order especially during the holidays. Then it ships. We will contact you with any delays in your order. Our orders ship on time 97% of the time. Any delays are typically caused by the buyer not responding promptly to an email pertaining to a personalized order.
